Aspect Software, a leader in workforce management solutions, today announced a series of milestones that signal accelerating momentum across its business: the launch of Aspect Intelligence™, its new AI-powered workforce intelligence platform; the appointment of Jeff Kupietzky as permanent Chief Executive Officer; and continued customer growth following a strong quarter.
The announcements reflect Aspect’s strategic transformation from a workforce management provider into an AI-powered workforce intelligence company — one built to help enterprises navigate the growing complexity of managing work across humans and AI agents in today’s hybrid operational environment.
Aspect Intelligence: The Workforce Intelligence Layer for the Hybrid World
Aspect Intelligence represents the next evolution of workforce management — an AI-native platform designed to serve as the intelligence layer that sits across the entire workforce operation. As enterprises increasingly blend human agents, AI-powered bots, and automated workflows, the coordination challenge has grown exponentially. Aspect Intelligence addresses what has become one of the most significant and overlooked cost centers in modern operations: the hidden cost of coordinating work across an increasingly complex, hybrid workforce.
The platform unifies forecasting, scheduling, performance management, and real-time optimization into a single intelligent system, giving operations leaders the visibility and control they need to make faster, smarter decisions regardless of whether the work is being performed by a person, a bot, or a combination of both.
“The world of work has fundamentally changed, and workforce management has to change with it,” said Jeff Kupietzky, CEO of Aspect Software. “With Aspect Intelligence, we’re not just optimizing schedules — we’re giving organizations the ability to orchestrate their entire workforce operation, human and digital, from a single intelligent platform. This is what our customers are telling us they need, and it’s where we’re uniquely positioned to lead.”
The launch comes as independent research confirms significant market demand for real-time workforce tools. According to Metrigy’s Workforce Engagement Management 2025-26 study, more than 41% of contact center supervisors want the ability to react to scheduling and forecasting insights in real time. “Aspect is directly addressing what supervisors are demanding,” said Layne Haaksma, Senior Research Analyst at Metrigy. “Automating schedule updates based on real-time adherence tackles one of the biggest drains on supervisor productivity.”
Jeff Kupietzky Appointed Permanent CEO
Aspect’s Board of Directors has appointed Jeff Kupietzky as permanent Chief Executive Officer, effective immediately. Kupietzky, who has served as interim CEO since January 2026, has driven a focused strategy centered on product innovation, operational efficiency, and customer-centric growth during a pivotal period of transformation for the company.
“Jeff’s clear vision and bias for execution have energized this organization,” said Tom Manning, Chairman of Aspect’s Board of Directors. “His appointment reflects the board’s confidence in the direction he’s established and the results his team is delivering.”
Strong Quarter Driven by Customer Growth
Aspect closed the quarter with notable growth in customer acquisition and expansion within its existing base. The company secured new enterprise customers during the period, with wins spanning telecommunications, government services, and healthcare — sectors where the complexity of workforce coordination is most acute and the demand for intelligent automation is accelerating.
Among the new wins is a major U.S. telecommunications provider in the midst of a large-scale fiber broadband buildout spanning 20 states. Working alongside strategic partner UJET, the AI-powered cloud contact center platform, Aspect delivered an integrated solution combining UJET’s modern CX platform with Aspect’s workforce intelligence capabilities — enabling the provider to scale its customer operations as aggressively as its network buildout without sacrificing the service quality that drives subscriber retention in a fiercely competitive broadband market.
“When you’re entering new markets every quarter, your customer experience either scales with you or it breaks. That’s the reality for high-growth enterprises, and it’s the problem we solved together with Aspect,” said Vasili Triant, CEO of UJET. “UJET handles the customer interaction, Aspect ensures the right people are in the right place to deliver on it — and when those two systems operate together, our customers can grow without their CX becoming the bottleneck.”
Positioned for What’s Next
The convergence of AI, automation, and evolving workforce models has created a moment of significant opportunity in the workforce management market. Legacy approaches built around static scheduling and siloed point solutions are struggling to keep pace with the demands of modern operations. Aspect’s investments in AI-powered intelligence, combined with decades of deep domain expertise in workforce optimization, position the company to capture this shift.
“We’re seeing the early stages of a fundamental re-architecture of how enterprises think about their workforce,” Kupietzky added. “The companies that win will be those that can see their entire operation clearly — human and digital — and optimize it in real time. That’s exactly what we’re building, and the momentum we’re seeing from customers and the market tells us we’re on the right path.”
About Aspect Software
Aspect Software is an AI-powered workforce intelligence company that helps the world’s largest enterprises optimize how work gets done. Through its Aspect Intelligence platform, the company unifies forecasting, scheduling, performance management, and real-time operational decision-making into a single intelligent system — enabling organizations to coordinate their entire workforce, human and digital, with unprecedented clarity and control. Backed by decades of deep domain expertise and trusted by leading brands across financial services, healthcare and telecommunications, Aspect is redefining what workforce management looks like in the age of AI.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260423493405/en/
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